The Problem
To enhance the UX of a web application, we need to streamline booking and support services for quarantine centers, hospitals, and non-profits during the COVID-19 pandemic. Challenges include designing intuitive booking for quarantine centers, creating a dedicated interface for hospitals and non-profits, and optimizing the flow for receiving and confirming patient requests. The aim is to improve usability, accessibility, and resource management efficiency.
Research
Primary Research:
"The way we study things has changed. Now we're looking closely at how existing apps work and why they have certain features. This helps us make new features that make it easier for patients and hospitals to use the apps without spreading the virus. We're looking at both government and private apps and breaking down what they do."
Secondary Research:
"In the second part of our research, we're looking at existing apps more closely. We're checking out both government and private apps to see what features they have and why. Some state governments like Bihar, Telangana, and Tamil Nadu use special technology to manage resources better. Some apps use sensors to find out how many people have the virus in different areas. And we found apps that deliver important things like groceries and medicine, which helps people get what they need without going out and risking getting sick."
Proposed solution
To address these challenges, we will implement a comprehensive project management overhaul. We'll introduce a task assignment system, enhance communication channels, and establish a clear file organization structure. A centralized hub will provide easy access to vital data, improving decision-making and evaluation. We'll also create standardized project update and performance metric documentation. This holistic solution will streamline processes, reduce stress, and elevate work quality, enabling us to better meet client expectations and support our business growth.
